After the order is confirmed, our order processing time is 3-5 working days, the standard delivery time is 6-15 working days, using conventional delivery methods.

Any taxes or customs fees are the responsibility of the recipient - some orders may have extra charges which need to be paid to receive your order. This cost is not covered by us and is charged directly by your local government. Any charges are the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. 

As soon as you place the order, it is processing on our end. If you need to make adjustments to your order after it has been placed, please reach out to us as soon as possible, or at prettygirl@globaddress.com otherwise. Depending at which stage your order is at, we may be able to adjust it accordingly. Unfortunately after an order has shipped with USPS we cannot update a shipping address.

If your order is earlier than 3 days, you can reach out to us and we can cancel your order, if possible. 

If you have not received your order by the end of your delivery timeframe, we'd suggest following the steps below as they are solving the majority of delivery issues:

- Check again the email you received from us regarding your specific shipping information. Please read the email in full, there may be pertinent details which may have been missed.

- Your order may have been shipped in multiple parts, so the other products in your order may be coming seperately. You would have received multiple shipping notifications if this is the case.

- Verify the shipping address provided - if there is an error, you would need to reach out to USPS to see if it is possible to update your address. If the initial address provided was incorrect, your package will be processed as returned to sender by our returns team. - Look around the delivery location for your package, as the order may have been left in an unusual location or see if someone else accepted the delivery, such as a neighbor, either on purpose or by accident.

- Check in with your local post office, as packages are often held there for pick up. For any other concerns, you can reach out to us at prettygirl@globaddress.com.

We currently only accept orders from the United States! All orders are shipped with USPS. Not including processing time, estimated delivery time for international orders is 6-15 business days, (not including any potential customs delays or remote locations).

Please note that we do pay for all shipping and delivery costs; but for some orders, taxes and/or duty fees may be charged on delivery of the order by your local government. This cost is not covered or charged by us and is the responsibility of the recipient, and we'd suggest contacting the relevant local authorities to confirm any potential additional charges. 

Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch within 3-5 working days after the order is placed. If we are experiencing a high volume of orders, shipments may be delayed by a few days.

This refers to the time and it takes for items to be shipped from our fulfillment center to the destination.
Standard Delivery time 6-15 working days

Oh no! If you believe your item is faulty, please contact our Customer Service team via via email to prettygirl@globaddress.com with your order number, photo of the fault and a brief description. We’ll look into the stated issue and will work out a way to resolve the situation asap!

Please note loose glitter, sequin, excess threads or sheerness is not considered faulty; these are often natural results of the manufacturing process or how the product is designed. Please read the product description of each item carefully before purchasing.

We do not offer direct exchanges. Therefore, once your return has been processed, you can place a new order for the item you prefer.

In the event of an incorrect shipment, we will cover the return shipping costs. You can return the goods within 30 days from the date of receipt.

For any delivery or shipment concerns please contact us within 30 days of the order being shipped. Please include your order information in the return package and contact our customer service at prettygirl@globaddress.com to confirm the final return address.

All our models are approximately 165cm tall. Most of them are photographed wearing size Small.

Please refer to our size guide page.

This is a generic card error - this means that your bank is rejecting the transaction at this time. We would suggest to double check your card details. If everything is correct, we suggest using the PayPal checkout and selecting the 'Debit/Credit Card' payment method as it is unlikely to be rejected through that method. Alternatively, you can attempt to place the order with a different card or try again later. If the issue persists, we would suggest to follow up with your bank.

If you received a 'Your order has been processed' confirmation at the checkout, this means that your order was successfully placed and is in our system.
If you do not receive an email from us within 5 minutes of placing your order, we'd suggest to double check your spam/junk mail.
If you still cannot locate it, you may have entered your email incorrectly - reach out to us at prettygirl@globaddress.com and we will resend you your confirmation.
Alternatively, if you create an account under the 'My Account' page with the same email you used in your order, you can see all your orders under the 'My Order History' section.

Yes.Please email us for any questions or concerns.
All of our payments, both directly through PayPal and via the Credit/Debit Card option, are securely processed by PayPal's PayFlow payment gateway. What this means is that we do not store or save any of your credit card information at any point, and that all purchases are 100% protected by PayPal's Buyer Protection against non-delivery or receiving something which is not as described.

We Accept Paypal. When you place an order with Paypal you will be redirected to the PayPal payment page, where you can confirm your payment by logging in with your PayPal username and password. PayPal supports major credit cards including Visa, MasterCard, American Express, even if you don’t have a PayPal account. To do so, please click on "Pay with Debit/Credit Card" and you'll be redirected to a secure page where you can enter your credit card information or complete your payment safely via PayPal.